It is common to hear the audio before the video plays and vice versa. Watching videos in such situations can be annoying. Generally, it occurs when your audio or video drivers are outdated, your browser is having intermittent issues, incorrect frame-matching settings in Apple TV, or due to streaming device-related issues.
Fix 1: log out and log in.
Pausing & rewinding videos can sometimes create such “out of sync” issues. If restarting the video does not change the issue, you can try logging out of your Prime account and logging in again. This process would fix the audio syncing error if it was a session-related trouble. If that does not fix it, try restarting your device.
Fix 2: Restart your device.
The easiest way to clear your device RAM is to reboot your device. Rebooting the device may vary depending on your device type:
A smart TV needs to unplug from the power source, wait for about 1 minute, and then plug it back in. It’s called performing a power cycle. You can try factory rest for smart TVs like Roku or Vizio. A smartphone or a tablet can be powered off and turn it back on after a minute or so. For a PC or a laptop, you can restart it from the windows menu.
Again, if your device encounters internet connection issues despite being on the same network as the other device that correctly runs the video, it could be the device network card having some concerns. In that case, you would want to get your device checked at a service center.
Fix 4: Check your internet connection.
The audio out-of-sync issue generally occurs due to poor internet connectivity. So, you must first confirm whether or not the WiFi network your device is connected to is working properly.
You can try testing internet speed & availability with Speedtest.net. If the network strength or status is not good quality, you might want to connect to a better network source.
Fix 5: Check your Wi-Fi Signal
If you’re using a Wi-Fi connection via a router, ensure the signal is strong. A weak signal can cause video and audio to be out of sync. You can try resetting the router as well. Check this video on how to reset a router.
Fix 6: Check your HDMI cable.
It’s quite possible that the HDBI cable you are using on your TV or laptop has some fault which is why there’s been a delay in syncing both audio and video streams. This might lead you to the video and audio out-of-sync issue.
Fix 7: Adjust lip sync tuning.
You should try adjusting the lip sync tuning if the sound on your echo speakers doesn’t match the video on your TV.
Fix 8: Check sound settings.
You must ensure the audio outputs are set correctly on your device. Whether or not correct, try changing the output type. For example, on your smart TV, you can go to settings > sound and set the output to Stereo or Normal. You can try resetting the sound settings too. The default settings usually remain compatible with the device’s functionality. For external speakers, check if they are correctly connected and configured. In addition, many modern devices come with an audio sync option. Check your user manual to locate this setting, and see if turning that on/off helps. 👉🏽 Similar article: How to Fix Conexant Audio Driver Issues in Windows 10
Fix 9: Turn off Volume Mode on Roku TV
The Roku Volume Mode option allows the TV to balance the volume while watching the content automatically. When this setting is enabled and set to Levelling or Night can also result in Prime Video audio sync issues when you encounter this issue while watching Prime videos on a Roku TV. Here’s how to turn the Volume mode off on Roky: Then close the Prime Video app and relaunch it to check if the audio sync issue is resolved.
Fix 10: Disable Frame Rate Matching in Apple TV
The Frame Rate matching feature on Apple TV matches the TV screen refresh rate to the original frame rate of content. This feature might create issues with some applications resulting in audio & video sync problem. You can experiment with turning it off, although that’s just swapping one problem for another. So if turning off this feature does not help, turn it back on. To turn off Frame Rate matching on Apple TV:
Press the Home button on the Apple TV remote. Go to Settings. Then select the Video and Audio option. Select the Match Content settings. Then turn off the Match Frame Rate option.
After turning it off, relaunch the Prime Video app and check if the audio out-of-sync issue is resolved.
Fix 11: Check for the device software update.
Wrapping Up We have already mentioned that it depends on the reason behind this error, so it is possible that the fixes mentioned here in this article may still not work for some of you. Meanwhile, in case the video content itself is the origin of this out-of-sync issue, you can’t do anything but report the issue on the Prime Video support page. Hopefully, what we added here helps you resolve the issue. Have any doubts or queries? Feel free to comment below. 📝 Similar Articles:
